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TrendsSeptember 24, 2026

Automotive Buyer Studies: From Consideration to Aftersales

EV adoption, direct-to-consumer sales and connected services are reshaping the automotive research agenda.

Automotive Buyer Studies: From Consideration to Aftersales

Introduction

The MENA auto buyer journey is shifting fast — Chinese OEMs, EVs and new retail formats are all in play at once.

The Trend

OEMs and dealers are combining purchase-funnel studies, showroom mystery shopping, product clinics and aftersales CSAT to see the whole picture.

How Freeminds MENA Supports This

Freeminds MENA runs qualitative and quantitative programs across 8+ markets, with in-country fieldwork teams, multilingual moderation, panel and programmatic sampling, and consultative delivery from design through action. Our automotive practice covers buyer studies, product clinics, mystery shopping in showrooms and workshops, and dealer network audits.

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